We want you to be fully satisfied with every item you purchase from Daiwa Official Shop. If you are not happy with any of our products for any reason, we’ll gladly refund your money within 60 days of purchase.

Non-returnable items:

1.No returns on Valentine, Easter, Halloween and Christmas product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.
2.Custom and personalized items, including custom jewelry cannot be returned. Prescription drugs, and gift cards cannot be returned.
3.Opened music, movies, software, video games, and collectibles cannot be returned, but if defective, they can be exchanged for an identical item.
4.If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.
Delivery, labor &/or installation fees will not be refunded.

Time Limits

Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received.

Items being returned must be mailed or shipped within 14 days of the date the return was authorized by the Marketplace Seller except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas products which must be mailed or shipped prior to the holiday.